Your guests are ready to book.
Are you ready to welcome them?
Families with children who have special needs represent a $100B+ underserved travel market. KindStay gives your team the training, tools, and certification to serve every guest — with confidence and care.
A complete system for welcoming every family.
KindStay offers a modular, tiered approach — choose the level of engagement that fits your property, team, and goals. Build from there.
Staff Training
Live and asynchronous training covering how to identify, support, and create positive experiences for children with autism, ADHD, anxiety, and other special needs. Includes role-play, scenario practice, proactive and reactive strategies, and crisis planning. Customizable for roles ranging from front desk to kids' club staff.
Concierge Consulting
A full assessment of your current service practices, a walk-through of your property with focus on high-traffic areas and kids' spaces, and a tailored roadmap to implementation. We identify what's working, what's missing, and how to get from where you are to where you want to be.
Resources & Templates
Ready-to-use materials including quiet zone signage, pre-arrival guest surveys, visual schedule templates, reward systems for kids' clubs, social stories about your property, and suggested activities for varying abilities and needs. All customizable to your brand and space.
KindStay Certified™
Earn the KindStay Certified™ badge through objective assessment of staff training, competency testing, and site compliance. Display the badge on your website, booking pages, and at the property. Annual renewal ensures your team stays current. Site visits are included every three years.
Start where you are.
Grow at your pace.
KindStay's modular model means you can engage at the depth that makes sense — for a single property or an entire chain.
Core staff training session plus baseline awareness resources. Ideal for properties looking to build competency, establish internal champions, and begin their certification journey. Includes written assessment and certification eligibility.
Full training program plus property consulting assessment, customized resources and templates, and ongoing consultation support as staff implement new practices. KindStay Certified™ badge and directory listing included upon passing assessment.
Comprehensive engagement designed for resort chains committed to systemwide inclusion. Includes leadership strategy, full multi-location staff training, site visits, quarterly consultation, and the complete resource library. Built to scale.
Ready to welcome every family?
Let's talk about what KindStay can do for your property. Request a free consultation with our team today.